Undoubtedly, outsourcing, whether it is ITO or BPO, offers tremendous potential for ROI. However, such a promise is not without risks. In order to mitigate such risks, many outsourcing “best practices” have emerged over the last decade or so. These best practices typically concentrate on one or a few aspects of outsourcing, e.g., creation of contracts or service level agreement (SLA) developments, etc. In reality though, non-trivial outsourcing projects involve major considerations along multiple dimensions simultaneously and the ultimate success of the project depends on careful inclusion of all such concerns.

BizPro’s BestSourcing approach is aimed at combining all of the pertinent concerns in an outsourcing project so as to arrive at an optimal solution. The components of the final solution use a “best-fit” approach i.e. acceptable industry practices that best fit the problem at hand are selected. This approach incorporates, besides the usual delivery feature tests, size of the organizations, time length of the engagement (and thus process maturities), and specific and overall impact of the outsourced tasks. Costs versus quality and risks (e.g., those associated with delivery accountabilities and deadlines, intellectual property, security, competitiveness, etc.) versus benefits are thoroughly analyzed. Along with hard requirements many important soft requirements like cultural fit and change management are also duly considered. The end result often amounts to a suitable combination of local (on-site/off-site), near-shore and offshore resource engagements with appropriately chosen performance metric that help manage the day-to-day operation and continual process improvements.