Overview

As a part of the Application Lifecycle Management service, BizPro offers the maintenance and support of customers’ applications. The methodology for execution of maintenance projects is based on the Quality Manual (QM) used for ISO 9000 compliance. In conjunction with the maintenance of applications, 2^nd level of application support is also offered to customers.

Benefits

The major benefits that customers can derive from BizPro’s Application-Maintenance and -Support services are:

• Increased focus of customers valuable, in-house resources on more value-added tasks
• Up to 40% cost savings without compromising quality
• Enhanced capability to handle “rush” projects
• Availability of a large pool of skilled resources at short notice

Service Features

BizPro differentiates between two different types of maintenance services:

Release based maintenance
This is applicable to any packaged software, which is revised by the manufacturer from time to time and is sold in the open market. The manufacturer will come up with the next release of the software to take care of problems in the previous version and also to enhance the productivity, functionality, and efficiency of the software. A detailed analysis and testing will be done of the problems being faced in the previous version before they are accepted for the next release. Also, a detailed business and market impact study will be done before the decision of changing any functionality from the current version is made. As an outcome of these analyses, a release schedule will be prepared based on the business priority and maintenance plan will depend on this release schedule. These projects would go through alpha and beta testing before they are released in the market.

Continuous maintenance
This type of maintenance service will be applicable to custom designed software packages. i.e. software packages, which are written for a specific customer and a specific set of users within the customer’s organization. The maintenance of these packages is done to take care of production problems and enhancement / modification requests users of the package would come up with. In this type of maintenance, change requests (CR) are given on an ad-hoc basis, depending upon criticality of the production problem or priority given by the user. A thorough impact analysis will be done of the changes requested before they are implemented. These projects would go through unit and user acceptance testing before the changes are released to the customer. The various phases of a typical maintenance project are shown in the attached graphic.

Industries

BizPro combines the Application Maintenance and -Support services with functional domain know-how across all industries – with specific vertical domain know-how in:

• Financial Services
• Retail
• Telecommunications
• Information Technology
• Automotive / Aerospace
• Manufacturing

Engagement Scenarios

In alignment with BizPro’s BestSourcing Strategy, BizPro offers onsite, near-shore or offshore services or any meaningful combination of the three, depending on the specific requirement. In a typical engagement scenario, a local BizPro consultant or project manager becomes the primary interface to the customer and assumes the responsibility of project and process-management in conjunction with our local (onsite/offsite), near-shore and offshore delivery teams.